Last updated: September 2026
Every TIME-X watch is covered by a manufacturer's warranty against defects in materials and workmanship for the period stated on the product page and your order confirmation — typically 2 years from the date of purchase.
Movement defects, case and bracelet manufacturing faults, and water-resistance failure under normal use (where the model is rated for it) are covered during the warranty period.
Damage from accidents, unauthorized repairs, normal wear and tear (scratches, strap wear), battery replacement, and water damage on models not rated for that exposure are not covered.
Your order's current warranty status — Active, Claimed, Expired, or Void — is visible under My Account → Orders. If you believe your watch qualifies for a warranty claim, contact us with your order number.
Reach out via WhatsApp or your account with your order number, a description of the issue, and photos if possible. We'll advise on next steps, which may include repair, replacement, or a store credit depending on the situation.
Questions about this policy? Reach out via your account.